Call Center Jobs in the Philippines

Try getting a Philippine newspaper and proceed to its classified section, you will see there that this section is flooded with companies that are looking for customer services agents. Try going to a job fair at the mall, and you will see that there are a lot of kiosks and stalls that are hiring and interviewing applicants for call center agents. Wondering why? This is because call center jobs are considered as one of the most emerging industries in the Philippines that even the national government of the Philippines has considered it as one of the fastest rising industry in the country.

The Business Directory defines a call center as a telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services.

Because of the high cost of employees and worker incompetence in bigger and more developed countries, the owners of the biggest companies opted to outsource their services to countries which demand a lower rate of work but give efficient work —and Philippines is one of those countries.

Today, the Philippines is now becoming the apple of the eye of foreign countries that are looking for customer care services. The country has become the favorite of these countries because of the Filipino’s excellence in communicating in English brought about by the rooted colonial mentality of the citizens of the Philippines.

Call center jobs is now considered as the key of most people to make a living. Call centers are expected to create jobs for more people. A local job directory stated that there are more than a million call center jobs that are waiting to be filled this year.

Why Do You Need An SEO Service?

SEO or Search Engine Optimization talks about the increasing of a website or a business’ online visibility by paid or unpaid methods. Traffic doesn't mean the literal traffic; it means the number of visitors that are coming in and out of your website.

Surviving in the business world is very difficult because of the tight competition today. That being said, you have to have someone who knows how to increase your business’ visibility online. Who doesn't want a business that is known in Google? Google is one of the ways on how you can be known to your target market. That’s where Clark Outsourcing’s SEO Services come to the picture, this kind of service will ensure that your website to be indexed in Google.

What does Clark Outsourcing’s SEO service include?

Distinctive Content

Have you ever heard of the phrase ‘content is king’? Well, this phrase applies in SEO. Good and quality content can drive a huge amount of traffic to your website. Clark Outsourcing creates such unique content that have no duplicates all over the net. Try it and be amazed.

Simplified and Updated Content

A good website should have simple and updated content. Having an updated content makes your business and website look more reliable that the sites that do not have updated content. This inclusion in Clark Outsourcing will help you; your business and your website reach out to more people to your site.

Proper Keyword Research

Keyword research is researching on good keywords that are relevant to your website, products and services. Having keywords that are not really related to your website or services are useless. Having proper keywords for your website is important for its visibility.

Keywords in Title Tag

One of the most important tags in a website is the title tag, and the best way to increase your website traffic and visibility is placing your keyword on the title tag.

Quality Links

A way to get more popular on your target market is having quality links —inbound and outbound. You may ask all your friends that have websites to link to your website but make sure that you don’t get excessive links otherwise you will be marked as spam.

Clark Outsourcing knows how to get quality links to your website. Try us and be amazed.

Truly, there are many tips online that will help you increase your popularity and visibility. There are a lot of SEO companies that offer their services for businesses like you. But mind you, don’t just choose and pick any SEO company, check out their credentials. Check out Clark Outsourcing. 

Types of Customer Service

Customer service is something that can either make or break your business and company. If people see and find your employees to be very rude, or don’t know what they are doing, they can go to your company’s competitor to get what they need. Of course, no business owner wants that to happen, that being said, training customer service representatives is an imperative for every company. When your company gives out a very high customer satisfaction rate, your business will boom and you will be known as people who provide quality customer service.

Customer service comes in many forms, and the things that people in the company might be doing customer service without them knowing it. It’s always good to pay attention to what you are doing and what your people are doing when they are inside the company or office.

For example, when a customer enters your store or company and shows something to you and asks, “Do you guys have this thing?” if you don’t have that something but have a product that can do the same thing can do better than what he is showing you, say “I am sorry, we don’t, but we do have something that will serve the same purpose as to what you are showing.” That is a form of good customer service.

Customer service also happens on the phone —all time. No matter what industry your business is at it, no matter what brand you have, no matter what kind of business you have, your customers will always call on your hotline. They may not know your office or operation hours or they have a question on the item or service that they have purchased from your company, they will call you. It is important for the person who answers the phone to know how to respond properly and promptly. No dead air if possible. People will continue do business with you if you give what they need properly. People will be driven away from you if the person who is answering customer phone calls is rude and thoughtless.

Customer follow up is another kind of customer service. Letting your customers know and feel that you care for them is a big plus for your company. Let them feel that you —or your company —are making sure that they are satisfied with the item and/or service that they have purchased from you. Customers will remember how concerned you are about them as they will not have second thoughts of calling you or going to your company if they are in need of something.

Customers are the people that will keep your business. If they are not happy, they’ll go to your competitor. When you give good customer satisfaction every single time a customer comes or call you, they will be more than happy to come back to you. Who knows, they can invite people they know to get an item or service from your company. 

Tips for Struggling Cold Callers

To become a good telemarketing professional, you need to know the right things to be successful in cold calling or more likely known as outbound call center professional.

Here are 5 telemarketing tips for a successful outbound call.  

Overcoming Disapproval, Oppositions and Reluctance

These things can be sidestepped by learning how to pitch a good rebuttal. Take down notes on how your customers disapprove you, take down their points and you can create a very nice rebuttal with those notes. Just keep in mind that you use your rebuttals only when they are needed. Save these things when you here and/or feel that the customer is disapproving with what you are offering them. Use them one at a time until the customers say yes.

Always Make a Follow Up

Following up on a sale or an appointment is a major part of any telemarketing process. This is usually done by calling the client or customers again and following up on their purchase or order. Another form of following up is by means of emails.

Take Care of Your Client or Customer

This is simply giving your customer a satisfactory customer service. After the sale is completed, most of us might think that we don’t have anything to do with the customer anymore, please let’s not do that. Customer service or taking care of the customer is important because there are bigger chances of that customer buying another product or subscribing to your company if you take care of them. There are also chances that the customers will promote you to his friends and/or colleagues.

In making calls, it is so important that you are motivated in what you are doing. Stay positive, healthy and hardworking. Absorb and love your profession and you will be as successful as you want to be. 

The Perks of Outsourced Cold Calling

Many businesses consider cold calling as a way to increase their sales and gain more profit, but how many companies are mulling over outsourcing their telemarketing strategies to a trusted firm? Many companies do not realize that there is a great strategy when it comes to cold calling, that being said, it is fair to encourage and suggest that companies should hire outsourcing firms to handle their telemarketing efforts.

Of course when you outsource cold calling, there’s always the question of what to expect from a trusted outsourcing firm to handle that kind of task. Below are several of the things that you can get and enjoy when you outsource this particular task.

Experience

This is probably the number one reason you should outsource your telemarketing efforts —experience. You can expect that the company that will handle this task is experienced. That being said, you will not have to worry about hiring more people and eventually training them to do the cold calling for you.

Are your workers experienced in calling clients and customers? Probably not. This type of task is different from any other form of marketing effort. You can’t expect that your secretary to do the cold calling for you.

Research

Before you dive into the cold calling pool, it is important that you dig into the details fo the people that you want to call. You need to know who you are calling as well as the best time to call them. These things make a big difference in the success of your efforts or not.

Most business and/or company owners do not have time to research their prospect customers, so it’s better if you leave this kind of task to the professionals.

Time

A business owner can never let his/her employee, who is not a telemarketer; do the cold calling during their work hour. These employees can never give up their tasks and work just to do the cold calling. Your business will not be able to function well if you have employees that are focused on calling your customers-to-be . You as a business owner don’t have time as well as you have more important things to do other than cold calling, right?

Results

Driving and producing results is important for any marketing firm because most, if not all, people do not like getting phone calls from telemarketers, its proven. It takes guts, skills and training to call someone who they don’t know.

Good Return of Investment

Because you are getting results —that are good—from having a professional firm to handle your cold calling efforts, you can expect a much greater return of investment. Let’s do the math, how much would you be paying if you hire people yourself and train them to call prospective people? Compare this if you will outsource this particular task, when you outsource cold calling, you will only pay the outsourcing firm and you can go on and focus on more important tasks of your company.

The Importance of SEO To Your Business' Website

People nowadays are using the internet to locate and/or search for a product or service. When a customer is looking for a product that your business or your website offers, your name and your products should come up first in the search results; what better way can this be achieved but by through Search Engine Optimization or better known as SEO.

The advantages and benefits that you can enjoy in SEO include the following:

• Targeted traffic
• Brand visibility
• Higher return of Investment
• More sales

If all your pages are properly optimized and validated, then the files that you have uploaded on your website will smaller. Choosing a keyword plays an important role as well with regards to SEO.

SEO is one of the most cost-effective ways of marketing. Here are the other advantages that you can enjoy when you do SEO for your business/website:

• Better usability
• Cross-browser compatibility
• Cross-browser accessibility 

The points that were mentioned will let your traffic and sales increase as well has credibility and referral business will boom too.

A good SEO will increase your confidence and authority as it will increase client loyalty to your brand as well.

There are search engines that list sites on the search results for free but there are some who charge some extra for a brand to be on the top. SEO service will help you get to the top, and if the SEO was done properly, you will experience a huge increase for your traffic, and will be able to rank too.

Outsource your SEO to Clark Outsourcing to experience a high level SEO service for a very affordable price. 

Considering Outsourcing in Clark, Pampanga?

In today’s world of competitive business, almost all industry has already been outsourcing their services. Why not? Outsourcing is one of the most practical ways to effectively lower business risks and lessen costs. Outsourcing in Clark, Pampanga is now a popular trend especially Call Center Outsourcing. Filipinos are known to be literate and proficient in customer service, appointment setting and lead generation —all at a lesser cost.

When you are trying to outsource in Clark, Philippines, it is essential and vital to look for a responsible and trustworthy outsourcing firm and service provider.  Extensive knowledge and experience is one of the most important things in the outsourcing industry. This is for the reason that outsourcing services has many challenges and issues that crop up on a daily basis. In-depth knowledge in the field that you as a business owner is outsourcing is required so that you will get what you need.

Transparency and service level are also requirements when you are choosing an outsourcing firm in Clark, Pampanga. Since your business is not near where Clark is, and you are miles and miles away, it is highly advised that you get a prospective outsourcing firm that is already proven to give out transparent services. You may conduct a background check to see the work ethics and service quality of the firm that you are planning to get.

It is true that outsourcing in Clark, Pampanga is a profitable solution, it is also an investment where you have to weigh many things as the operations of your company depends on the service that an outsourcing service provider gives out. Do not hesitate to ask for details. Here are the things that you need to take a good look and understanding:

• Years in the business
• Competency rate
• Handling employee registration and their turnover rate
• Portfolio
• Work progress tracking
• Handling client issues and conflicts
• Is direct communication between client and clients allowed?
• Are there any hierarchy?

The things stated above are just some of the things that you need to consider when you are considering to get an outsourcing service. If you have a prospect company that claims to be in the outsourcing business for a long time now, they should have and present their protocols.

If you are still not satisfied, you may request for a day’s trial to see what kind of services they give out. Some outsourcing firms usually give one-day trials for free before diving into their pool.