Call Center Jobs in the Philippines

Try getting a Philippine newspaper and proceed to its classified section, you will see there that this section is flooded with companies that are looking for customer services agents. Try going to a job fair at the mall, and you will see that there are a lot of kiosks and stalls that are hiring and interviewing applicants for call center agents. Wondering why? This is because call center jobs are considered as one of the most emerging industries in the Philippines that even the national government of the Philippines has considered it as one of the fastest rising industry in the country.

The Business Directory defines a call center as a telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services.

Because of the high cost of employees and worker incompetence in bigger and more developed countries, the owners of the biggest companies opted to outsource their services to countries which demand a lower rate of work but give efficient work —and Philippines is one of those countries.

Today, the Philippines is now becoming the apple of the eye of foreign countries that are looking for customer care services. The country has become the favorite of these countries because of the Filipino’s excellence in communicating in English brought about by the rooted colonial mentality of the citizens of the Philippines.

Call center jobs is now considered as the key of most people to make a living. Call centers are expected to create jobs for more people. A local job directory stated that there are more than a million call center jobs that are waiting to be filled this year.