Importance of Online Presence

The first step to let the world know about your business is having online presence. Today, the number of people who go online are steadily increasing. That being said, it is very important to get online presence for your business and understand the significance of this online presence for the success of your business. The internet is one of the best marketing platforms to get more customers for your business.

Business owners should never ignore the helpfulness and usefulness on online presence, especially now that there are more and more people who go online everyday. Get your business a website so that you will not lose the valuable opportunities.

Having Online Presence Lets Your Customers Know What You Sell or Offer

You will be able to let your customers know what you are selling and/or offering by merely having online presence. By putting your products, their prices, your contact details and ways on how they will order, you will help your customers make the right choices and let your brand be known online as this will increase your sales in the near future.

Can target local audience

This is one of the greatest advantages of online presence, you will be able to target your local audience. People on the area that your company is serving will get to know that your business does exist, they will get to know your brand, your products and your services. This will not only reach your local audience, you will also be able to reach people across the globe.

By aiming for your local audience or market first, you will know what they think of what you offer and make those feedbacks your stepping stones in making your products and/or services better.

Brand Advertising

The number if people getting things or shopping what they need online is increasing. Thus, creating a website is a must for your business for it to be accessible to the people that you want to reach, thus, brand awareness comes into place.

If your product and/or service live by the customers’ expectations, you will get positive feedback in the minds of customers which they will eventually tell others about it and in the near future, will be your customers as well.

Round-the-clock Business

Having on line presence means your business is open all day and all night. Who doesn’t want to make money even when he/she is sleeping? No one, right? That being said, having online presence lets people access your products and services 24/7.

Cheaper Means of Advertising

Being “e-present” is a cheaper means of advertising for your business as compared to print and magazine ads. Doing business online is economical and you can take advantage of this for your online business.

For most businesses having online presence is very much significant as it gives a strong and effective marketing strategies to convert visitors to loyal customers. 

Call Center Jobs in the Philippines

Try getting a Philippine newspaper and proceed to its classified section, you will see there that this section is flooded with companies that are looking for customer services agents. Try going to a job fair at the mall, and you will see that there are a lot of kiosks and stalls that are hiring and interviewing applicants for call center agents. Wondering why? This is because call center jobs are considered as one of the most emerging industries in the Philippines that even the national government of the Philippines has considered it as one of the fastest rising industry in the country.

The Business Directory defines a call center as a telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services.

Because of the high cost of employees and worker incompetence in bigger and more developed countries, the owners of the biggest companies opted to outsource their services to countries which demand a lower rate of work but give efficient work —and Philippines is one of those countries.

Today, the Philippines is now becoming the apple of the eye of foreign countries that are looking for customer care services. The country has become the favorite of these countries because of the Filipino’s excellence in communicating in English brought about by the rooted colonial mentality of the citizens of the Philippines.

Call center jobs is now considered as the key of most people to make a living. Call centers are expected to create jobs for more people. A local job directory stated that there are more than a million call center jobs that are waiting to be filled this year.

Why Do You Need An SEO Service?

SEO or Search Engine Optimization talks about the increasing of a website or a business’ online visibility by paid or unpaid methods. Traffic doesn't mean the literal traffic; it means the number of visitors that are coming in and out of your website.

Surviving in the business world is very difficult because of the tight competition today. That being said, you have to have someone who knows how to increase your business’ visibility online. Who doesn't want a business that is known in Google? Google is one of the ways on how you can be known to your target market. That’s where Clark Outsourcing’s SEO Services come to the picture, this kind of service will ensure that your website to be indexed in Google.

What does Clark Outsourcing’s SEO service include?

Distinctive Content

Have you ever heard of the phrase ‘content is king’? Well, this phrase applies in SEO. Good and quality content can drive a huge amount of traffic to your website. Clark Outsourcing creates such unique content that have no duplicates all over the net. Try it and be amazed.

Simplified and Updated Content

A good website should have simple and updated content. Having an updated content makes your business and website look more reliable that the sites that do not have updated content. This inclusion in Clark Outsourcing will help you; your business and your website reach out to more people to your site.

Proper Keyword Research

Keyword research is researching on good keywords that are relevant to your website, products and services. Having keywords that are not really related to your website or services are useless. Having proper keywords for your website is important for its visibility.

Keywords in Title Tag

One of the most important tags in a website is the title tag, and the best way to increase your website traffic and visibility is placing your keyword on the title tag.

Quality Links

A way to get more popular on your target market is having quality links —inbound and outbound. You may ask all your friends that have websites to link to your website but make sure that you don’t get excessive links otherwise you will be marked as spam.

Clark Outsourcing knows how to get quality links to your website. Try us and be amazed.

Truly, there are many tips online that will help you increase your popularity and visibility. There are a lot of SEO companies that offer their services for businesses like you. But mind you, don’t just choose and pick any SEO company, check out their credentials. Check out Clark Outsourcing. 

Types of Customer Service

Customer service is something that can either make or break your business and company. If people see and find your employees to be very rude, or don’t know what they are doing, they can go to your company’s competitor to get what they need. Of course, no business owner wants that to happen, that being said, training customer service representatives is an imperative for every company. When your company gives out a very high customer satisfaction rate, your business will boom and you will be known as people who provide quality customer service.

Customer service comes in many forms, and the things that people in the company might be doing customer service without them knowing it. It’s always good to pay attention to what you are doing and what your people are doing when they are inside the company or office.

For example, when a customer enters your store or company and shows something to you and asks, “Do you guys have this thing?” if you don’t have that something but have a product that can do the same thing can do better than what he is showing you, say “I am sorry, we don’t, but we do have something that will serve the same purpose as to what you are showing.” That is a form of good customer service.

Customer service also happens on the phone —all time. No matter what industry your business is at it, no matter what brand you have, no matter what kind of business you have, your customers will always call on your hotline. They may not know your office or operation hours or they have a question on the item or service that they have purchased from your company, they will call you. It is important for the person who answers the phone to know how to respond properly and promptly. No dead air if possible. People will continue do business with you if you give what they need properly. People will be driven away from you if the person who is answering customer phone calls is rude and thoughtless.

Customer follow up is another kind of customer service. Letting your customers know and feel that you care for them is a big plus for your company. Let them feel that you —or your company —are making sure that they are satisfied with the item and/or service that they have purchased from you. Customers will remember how concerned you are about them as they will not have second thoughts of calling you or going to your company if they are in need of something.

Customers are the people that will keep your business. If they are not happy, they’ll go to your competitor. When you give good customer satisfaction every single time a customer comes or call you, they will be more than happy to come back to you. Who knows, they can invite people they know to get an item or service from your company. 

Tips for Struggling Cold Callers

To become a good telemarketing professional, you need to know the right things to be successful in cold calling or more likely known as outbound call center professional.

Here are 5 telemarketing tips for a successful outbound call.  

Overcoming Disapproval, Oppositions and Reluctance

These things can be sidestepped by learning how to pitch a good rebuttal. Take down notes on how your customers disapprove you, take down their points and you can create a very nice rebuttal with those notes. Just keep in mind that you use your rebuttals only when they are needed. Save these things when you here and/or feel that the customer is disapproving with what you are offering them. Use them one at a time until the customers say yes.

Always Make a Follow Up

Following up on a sale or an appointment is a major part of any telemarketing process. This is usually done by calling the client or customers again and following up on their purchase or order. Another form of following up is by means of emails.

Take Care of Your Client or Customer

This is simply giving your customer a satisfactory customer service. After the sale is completed, most of us might think that we don’t have anything to do with the customer anymore, please let’s not do that. Customer service or taking care of the customer is important because there are bigger chances of that customer buying another product or subscribing to your company if you take care of them. There are also chances that the customers will promote you to his friends and/or colleagues.

In making calls, it is so important that you are motivated in what you are doing. Stay positive, healthy and hardworking. Absorb and love your profession and you will be as successful as you want to be. 

The Perks of Outsourced Cold Calling

Many businesses consider cold calling as a way to increase their sales and gain more profit, but how many companies are mulling over outsourcing their telemarketing strategies to a trusted firm? Many companies do not realize that there is a great strategy when it comes to cold calling, that being said, it is fair to encourage and suggest that companies should hire outsourcing firms to handle their telemarketing efforts.

Of course when you outsource cold calling, there’s always the question of what to expect from a trusted outsourcing firm to handle that kind of task. Below are several of the things that you can get and enjoy when you outsource this particular task.

Experience

This is probably the number one reason you should outsource your telemarketing efforts —experience. You can expect that the company that will handle this task is experienced. That being said, you will not have to worry about hiring more people and eventually training them to do the cold calling for you.

Are your workers experienced in calling clients and customers? Probably not. This type of task is different from any other form of marketing effort. You can’t expect that your secretary to do the cold calling for you.

Research

Before you dive into the cold calling pool, it is important that you dig into the details fo the people that you want to call. You need to know who you are calling as well as the best time to call them. These things make a big difference in the success of your efforts or not.

Most business and/or company owners do not have time to research their prospect customers, so it’s better if you leave this kind of task to the professionals.

Time

A business owner can never let his/her employee, who is not a telemarketer; do the cold calling during their work hour. These employees can never give up their tasks and work just to do the cold calling. Your business will not be able to function well if you have employees that are focused on calling your customers-to-be . You as a business owner don’t have time as well as you have more important things to do other than cold calling, right?

Results

Driving and producing results is important for any marketing firm because most, if not all, people do not like getting phone calls from telemarketers, its proven. It takes guts, skills and training to call someone who they don’t know.

Good Return of Investment

Because you are getting results —that are good—from having a professional firm to handle your cold calling efforts, you can expect a much greater return of investment. Let’s do the math, how much would you be paying if you hire people yourself and train them to call prospective people? Compare this if you will outsource this particular task, when you outsource cold calling, you will only pay the outsourcing firm and you can go on and focus on more important tasks of your company.

The Importance of SEO To Your Business' Website

People nowadays are using the internet to locate and/or search for a product or service. When a customer is looking for a product that your business or your website offers, your name and your products should come up first in the search results; what better way can this be achieved but by through Search Engine Optimization or better known as SEO.

The advantages and benefits that you can enjoy in SEO include the following:

• Targeted traffic
• Brand visibility
• Higher return of Investment
• More sales

If all your pages are properly optimized and validated, then the files that you have uploaded on your website will smaller. Choosing a keyword plays an important role as well with regards to SEO.

SEO is one of the most cost-effective ways of marketing. Here are the other advantages that you can enjoy when you do SEO for your business/website:

• Better usability
• Cross-browser compatibility
• Cross-browser accessibility 

The points that were mentioned will let your traffic and sales increase as well has credibility and referral business will boom too.

A good SEO will increase your confidence and authority as it will increase client loyalty to your brand as well.

There are search engines that list sites on the search results for free but there are some who charge some extra for a brand to be on the top. SEO service will help you get to the top, and if the SEO was done properly, you will experience a huge increase for your traffic, and will be able to rank too.

Outsource your SEO to Clark Outsourcing to experience a high level SEO service for a very affordable price. 

Considering Outsourcing in Clark, Pampanga?

In today’s world of competitive business, almost all industry has already been outsourcing their services. Why not? Outsourcing is one of the most practical ways to effectively lower business risks and lessen costs. Outsourcing in Clark, Pampanga is now a popular trend especially Call Center Outsourcing. Filipinos are known to be literate and proficient in customer service, appointment setting and lead generation —all at a lesser cost.

When you are trying to outsource in Clark, Philippines, it is essential and vital to look for a responsible and trustworthy outsourcing firm and service provider.  Extensive knowledge and experience is one of the most important things in the outsourcing industry. This is for the reason that outsourcing services has many challenges and issues that crop up on a daily basis. In-depth knowledge in the field that you as a business owner is outsourcing is required so that you will get what you need.

Transparency and service level are also requirements when you are choosing an outsourcing firm in Clark, Pampanga. Since your business is not near where Clark is, and you are miles and miles away, it is highly advised that you get a prospective outsourcing firm that is already proven to give out transparent services. You may conduct a background check to see the work ethics and service quality of the firm that you are planning to get.

It is true that outsourcing in Clark, Pampanga is a profitable solution, it is also an investment where you have to weigh many things as the operations of your company depends on the service that an outsourcing service provider gives out. Do not hesitate to ask for details. Here are the things that you need to take a good look and understanding:

• Years in the business
• Competency rate
• Handling employee registration and their turnover rate
• Portfolio
• Work progress tracking
• Handling client issues and conflicts
• Is direct communication between client and clients allowed?
• Are there any hierarchy?

The things stated above are just some of the things that you need to consider when you are considering to get an outsourcing service. If you have a prospect company that claims to be in the outsourcing business for a long time now, they should have and present their protocols.

If you are still not satisfied, you may request for a day’s trial to see what kind of services they give out. Some outsourcing firms usually give one-day trials for free before diving into their pool. 

Tips and Tricks for Telemarketing

Quotas and targets to hit, pressure from your boss… these are just two of the things that you, as a telemarketer face everyday. But what if you’re doing your very best and still you your best wasn’t enough? You may be doing some habits that you really need to sheer off.

Of course, as a telemarketer, you are looking for ways to get more conversion and more leads, and here are some things that you should not do when you are calling a possible customer/lead/client.

• Do not be contemptuous of the questions of your customer. They consider getting the product that you are selling or offering if they ask you some questions. Answer them politely and by there, you can win them.
• Do not interfere when they are talking.
• Don’t always rely on the script. Be natural because your customer deserves nothing but a personalized experience.
• Do not ask this: How Are You Today? This is a hint that you are up to something. Try different introductions and see which one works best.
• Do not speak as if you are in a hurry and stay away from deep words.
• Never forget to make a follow up or an update when you said you would. If you have already won their interest, they are sure to expect a call from you because you said so, make sure that they will receive your call because the moment that they get a call from you will set or ensure that they will be your customer.
• Do not say or promise something that you can’t deliver. This will cause stress to your co-workers and accounts when you do this, mind you.
• Do not ever argue with your customer. They are right, always right.

Now that you know the what-no-to-do list; go, make those calls, and win the hearts of your potential customers. If you need further assistance, contact us and find out what help we can give you. 

The Perks of Outsourcing

What is Outsourcing? Well, outsourcing is sending and/or assigning a certain work of the company to a third-party firm who will do the process and the service for them. Several companies —big or small— have already discovered the advantages that they will get when they jump into the world of outsourcing. They go outsourcing so that they can save up on their production, labor charges and of course time. This kind of strategy has benefited a lot of companies and the results were great as their companies gained a lot of profits.

But if your company can do the work, why do you need to outsource? Well, here are the advantages that you can gain and get when you outsource your services to a third-party firm.

Quality Products

Products and services that are outsourced are proven to have be high quality because the people who were tasked for the certain service don’t have other tasks to do. Not like when the service is done inside your company, since your company needs to focus on other priorities that cannot be taken for granted, the quality of the product and/or the service is lessened. As a result of high quality of work, customers will be more impressed with what your company does.

You Can Focus on More Important Business Service

With outsourcing, you can focus on the core aims of your business instead of spending your time on the services that you can outsource. Outsourcing will let other people do the job for you, and all you have to do is focus on the top priorities as you will have more time to think of other strategies for you to step up against your competitors.

Customers Will Be More Satisfied

Because of the quality of services that outsourcing firms give to businesses like you, you will have more customers who will want to have more of your products and services. Quality of work is achieved because outsourced firms can focus more on the service that you have assigned them to do.

You Will Save a Lot of Cash

Hiring workers in your country can be expensive because they demand the rate that you demand. But when you outsource, you can save money because these workers do not request a rate that is the same as yours. You can take advantage of the lower rates of developing countries, like Philippines, by hiring people from there to work for you.

With recession just around the corner, companies need to cut down the costs of their services without putting the quality of work at risk. If you want to achieve the things that were mentioned above, outsource now. 

Virtual Assistant Defined

You are browsing through the net searching for outsourcing and you see several job hiring for the virtual assistant post, you wonder, what is a virtual assistant? What does he/she do? You might feel left out because you think you are the only one who doesn’t know what virtual assistant is.

Don’t fuss around, you are not alone. There are many people who don’t know what it means. Virtual Assistant is. Many people would think of a computer when they hear the word virtual, thus they think of a computer when they hear a virtual assistant… a computer assistant.

This just goes to show that the concept of virtual assistance is so new that many people do not know it. But there are already business owners who hire these untapped services to make their business more productive and less stressful.

What is a Virtual Assistant?

According to Wikipedia.com, a virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office.

They are called virtual because these people are not with you, they can be from another country or another city, as you can communicate with them through e-mails, chat, Skype and/or phone.

What are the tasks a Virtual Assistant does?

There are many tasks a virtual assistant can do, it really depends on the person as they have different strengths and weaknesses. Many outsourcing firms give out VAs that are well-educated, well-rounded and in general, good to meet the demands and needs of the clients. The tasks of VAs are:

• Data Entry and Processing
• Transcribing —transferring information from documents to spreadsheets.
• Customer Service
• Customer Relation duties
• Transcription
• Web Management
• Social Media Duties
• Payroll
• Book keeping
• Accounting
• Graphic Designing

There are sure a lot of tasks that a virtual assistant is expected to do, pretty much, it’s like an office assistant who’s dealing with you virtually.

The VoIP Technology

The distance between countries became shorter nowadays because of the invention called the Internet. It’s easy to communicate now as 20 plus years ago, if you are waiting for a letter from the US and you are in the Philippines, you must wait for no shorter than 2 weeks to receive it. Now, a letter can be sent in a matter of seconds with the help of e-mail. Nowadays, with the dawn of VoIP technology, you will not spend hundreds of dollars to talk to someone who’s at the other side of the world.

What is VoIP?

VoIP is Voice over Internet Protocol, this is the routing of conversations with the use of the internet. VoIP allows anybody to make use of the internet as their phones. With the help of this technology, you can talk to someone from another country in an unlimited basis.

To have a VoIP, you have to have a stable internet connection, a computer and a VoIP provider.

What Does VoIP telephony Have for You?

This kind of technology is able to make some tasks that a traditional phone cannot do. The number one thing that VoIP boasts is the portability it has. It doesn’t need to be an a fixed location, all you need to do is connect to the internet and get a VoIP provider. There are providers that give their customers routers so that they can connect to the computer. In today’s time, there are wireless routers so that you can take it when you are on the road. Expect that you will never-ever miss a phone call because of the VoIP.

VoIP providers give out features that rival hard phones. One great example is the call ID for both incoming and outgoing calls. Another is the blocking option. There are sure a lot of features that VoIP gives out than landlines give.

What do you need to have a VoIP?

To fully appreciate what VoIP does, you must have an internet connection —a high speed one, as this technology relies on bandwidth. You also have to have a power supply as routers need electricity.

Like any other technologies, VoIP is not perfect as there have been reports of choppy voices, and low quality of calls. Nevertheless, these reports have been addressed to the providers and there have been improvements since then.

Considerations when Outsourcing an SEO

Companies who are looking for an SEO provider know what they want to achieve, these people are looking for companies or individuals who can improve their site, increase their traffic and distinction and presence on the web. It is indeed true that the web is a major element in order to attain great internet presence as the internet allows them to delve or be immersed in markets that these people’s businesses can’t reach.

Not all people (generally, who own companies) know this. There are actually a lot of SEO firms that are more than willing to give their service to you, but they are not all the same.

Experience

If your company is looking for an SEO firm, the first thing that you should consider is their experience. Some SEO firms in the Philippines are still on their start-up phase —and it is understandable since SEO was just recently born here in the Philippines. But still, there are companies that have mastered their craft even if they are just starting. Their mastery of their crafts enables these SEO firms the edge among other SEO firms because they already have their expertise and they already know what works and what doesn’t.  A company who knows what they are doing gives better results to the company that will outsource them.

Price

Another major consideration for a company owner like you to take a look at is your budget. There are cases where a business must decide on immersing to SEO services because they have a tight budget and they have to think critically if the profit and the benefits they will get from an SEO companies are going to be worth it or not.

Another thing to consider is if the SEO firm that will handle your company would be cost-effective or not. Usually, SEO services that include article writing are cheaper. In addition, SEO services that come in packages are less costly than those services that are offered individually.

The key to having a cheaper SEO services is sticking to the basic tasks, if those doesn’t work, then delve into services with higher costs.

Agreement

If you are looking for an SEO firm that will handle your company’s visibility, always be clear on what you want to achieve. Agree on the terms which you and your SEO firm should do. Take into consideration that the firm that you will hire have higher chances of being in another country, meaning they are foreign people, and foreigners work differently than you.  

Communication is a major cause of concern here because it is where instructions come from, and if directions aren’t properly understood by the other company, it can damage the service and the relationship of the SEO firm and the company owner.

That being said, you as a business owner, must make the things that you want to achieve clean and clear to the SEO firm that you will hire. This will lessen the chances of miscommunication, vague directions and corrections in the middle of the campaign that your SEO firm is in the middle of.

Outsourcing an SEO firm is a great way to increase the exposure of your business on the web. An increase of distinction and site traffic could lead your business to have more customers and in time more profits. It’s a great way of advertising. Your reputation will be built and you will get what you have paid for.