Considering Outsourcing in Clark, Pampanga?

In today’s world of competitive business, almost all industry has already been outsourcing their services. Why not? Outsourcing is one of the most practical ways to effectively lower business risks and lessen costs. Outsourcing in Clark, Pampanga is now a popular trend especially Call Center Outsourcing. Filipinos are known to be literate and proficient in customer service, appointment setting and lead generation —all at a lesser cost.

When you are trying to outsource in Clark, Philippines, it is essential and vital to look for a responsible and trustworthy outsourcing firm and service provider.  Extensive knowledge and experience is one of the most important things in the outsourcing industry. This is for the reason that outsourcing services has many challenges and issues that crop up on a daily basis. In-depth knowledge in the field that you as a business owner is outsourcing is required so that you will get what you need.

Transparency and service level are also requirements when you are choosing an outsourcing firm in Clark, Pampanga. Since your business is not near where Clark is, and you are miles and miles away, it is highly advised that you get a prospective outsourcing firm that is already proven to give out transparent services. You may conduct a background check to see the work ethics and service quality of the firm that you are planning to get.

It is true that outsourcing in Clark, Pampanga is a profitable solution, it is also an investment where you have to weigh many things as the operations of your company depends on the service that an outsourcing service provider gives out. Do not hesitate to ask for details. Here are the things that you need to take a good look and understanding:

• Years in the business
• Competency rate
• Handling employee registration and their turnover rate
• Portfolio
• Work progress tracking
• Handling client issues and conflicts
• Is direct communication between client and clients allowed?
• Are there any hierarchy?

The things stated above are just some of the things that you need to consider when you are considering to get an outsourcing service. If you have a prospect company that claims to be in the outsourcing business for a long time now, they should have and present their protocols.

If you are still not satisfied, you may request for a day’s trial to see what kind of services they give out. Some outsourcing firms usually give one-day trials for free before diving into their pool. 

Tips and Tricks for Telemarketing

Quotas and targets to hit, pressure from your boss… these are just two of the things that you, as a telemarketer face everyday. But what if you’re doing your very best and still you your best wasn’t enough? You may be doing some habits that you really need to sheer off.

Of course, as a telemarketer, you are looking for ways to get more conversion and more leads, and here are some things that you should not do when you are calling a possible customer/lead/client.

• Do not be contemptuous of the questions of your customer. They consider getting the product that you are selling or offering if they ask you some questions. Answer them politely and by there, you can win them.
• Do not interfere when they are talking.
• Don’t always rely on the script. Be natural because your customer deserves nothing but a personalized experience.
• Do not ask this: How Are You Today? This is a hint that you are up to something. Try different introductions and see which one works best.
• Do not speak as if you are in a hurry and stay away from deep words.
• Never forget to make a follow up or an update when you said you would. If you have already won their interest, they are sure to expect a call from you because you said so, make sure that they will receive your call because the moment that they get a call from you will set or ensure that they will be your customer.
• Do not say or promise something that you can’t deliver. This will cause stress to your co-workers and accounts when you do this, mind you.
• Do not ever argue with your customer. They are right, always right.

Now that you know the what-no-to-do list; go, make those calls, and win the hearts of your potential customers. If you need further assistance, contact us and find out what help we can give you.